Water and Sewer

Utility Rates

Effective February 1, 2014, all new utility customers shall complete an application and execute a contract for service.  An application fee and a deposit will be required before service is provided as follows:

• Application fee:  $28
• Residential deposit-Water Only Customers: $65.00
• Residential deposit-Sewer Only Customers: $110.00
• Residential deposit-Water/Sewer Customers: $175.00

Utility Deposits

Commercial account deposits shall be based on typical water usage for the type of business activity proposed by the customer.

Current customers will be subject to a deposit equal to that of a new customer if their account becomes delinquent and subject to disconnection.

The deposit will be applied to the customer’s account, without interest, after six consecutive billing cycles provided their account has not been delinquent during this period and all other debts, charges, and taxes due and owing to the Town have been paid in full.  If the account should become delinquent at any time during the initial six consecutive billing periods, the Town shall retain the deposit until six consecutive billing cycles have occurred without delinquent payments.

Hampton Roads Utility Billing Service

All Town customers shall be billed bi-monthly by HRUBS (Hampton Roads Utility Billing Service) based on water usage plus a service fee of $8.95 per unit (ie, per apartment, house, etc).  The water usage rate for in-town customers is $6.55 per 1000 gallons used.  Sewage collection is based on water usage and equals $3.74 per 1000 gallons plus a bi-monthly sewer compliance fee of $18.62 to meet the Town’s obligations under the Regional Sewer Consent Order.  HRUBS wastewater treatment rates are determined annually by HRSD (Hampton Roads Sanitation District) and are applied based on water usage.